According to recent data, those employees who worked 55 hours a week were at a 13% greater risk of experiencing a heart attack or...

Silos impact how your employees perceive the business, management and will impact the need to scale. When you have the...

Only 25% of people will even answer a number they don’t recognize and that doesn’t even count the calls that scream their...

When you communicate well (and nurture) your customers in sales and service through ownership, it’s easier to re-engage them to...

Alerts are not one size fits all. If you truly want to maximize your phone’s potential, you should have a documented plan for...

In the automotive industry, customer service is king. If a customer has a poor experience, they simply move on to the next...

Buyers may take several months to actually decide on a purchase and Black Friday could be just the opportunity you need to push...

Customers love a good customer experience. In fact, 86% of buyers will pay more for a good one. The auto industry tends to be...

Approximately 76% of used car shoppers will purchase a different vehicle than the one they initially came prepared to buy. To...

The average dealership receives approximately 10 hours of phone calls every single day. The sheer volume makes it easy to miss a...

Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought to...

BDC reps, calling Internet leads should be able to connect to leads 60% of the time. This may not occur on the first attempt, but...

The goal for inbound calls is simple: Help your customer find you, get to know you, trust you, and ultimately spend money with...

CallRevu is proud of its heritage. We continue to focus on helping the automotive industry optimize marketing spend and increase...

Leaders recognize that even with a vaccine on the horizon, we won’t be going back to the way things were before COVID-19, not for...

Great customer service is the cornerstone of customer engagement and loyalty and there are many simple steps you can take to...

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

As a dealer, you have an opportunity to take advantage of the expanded interest in the new-car market. But, how can you go beyond...

 The savviest dealers in our customer base saw consistent costs-per-conversion rates at or below the $30 level per conversion...

There is also huge value in connecting each leg of your customers journey. For instance, a customer may begin on your website,...

We should never forget just how important it is to our customers. It is, after all, a value add that cannot only cause a customer...

So in that thought, let’s talk about the impact of being friendly to everyone we interact with. Let’s aim for something even more...

As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to make...

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or just...

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

An equally crucial concern for dealerships is hackers who break in to steal sensitive customer information. This includes social...

Parts and service is your bread and butter to pull you through slow times. But how do you get more people into your shop, so your...

It’s crucial to fix your phone system as soon as possible to connect with 100% of these high quality, low-funnel shoppers. The...

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider. However,...

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate into...

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes! Make...

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen...

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s experience...

If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask how...

You barely have the chance to introduce yourself, so how important can it be? While the first 10 seconds of a call may not seem...

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and creating...

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call to...

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve done...

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data...

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...