Digital certainly has its place in the world and it’s a necessary part of your marketing and advertising strategy, but the phone...

Often, they are actually calling to see what they can expect from you when it comes to customer service. The phone call could be...

Difficult customers are a part of doing business. Being prepared in advance can go a long way toward a positive resolution and...

Ultimately, providing a better phone experience begins with your technology and your people. Before you can even think about...

The average dealership receives approximately 10 hours of phone calls every single day. The sheer volume makes it easy to miss a...

Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought to...

Dealers that are actively listening and using innovative communication intelligence technology are hearing that auto buyers don’t...

Leaders recognize that even with a vaccine on the horizon, we won’t be going back to the way things were before COVID-19, not for...

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

CallRevu gives dealers the chance to improve their numbers by offering a better customer experience and identifying missed...

Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...

One of the most obvious observations is that while we saw total national call volume tank in April, we’re seeing a steep increase...

With this in mind, CallRevu has embraced a simple approach - FOCUS, on the automotive industry to move us forward. We invite you...

We constantly listen with our advanced technology to customer interactions so we can learn what the key predictors are of...

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants, and...

CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce new...

CallRevu Chief Executive Officer, Anthony Giagnacovo, said, “We are always looking for ways to bring our customers more value and...

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their customers...

Artificial Intelligence (AI) has earned a place in every industry. The most well-known is the technology industry where companies...

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really begin...

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or just...

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

To have a fighting chance of setting appointments and closing new customers, you have to start every sales call armed with a plan...

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference maker...

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider. However,...

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

By now, I am sure you agree call monitoring (we will define this as human summarization of specific calls to your business) is of...

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes! Make...

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling were...

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s experience...

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence or...

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and creating...

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call to...

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...