Digital certainly has its place in the world and it’s a necessary part of your marketing and advertising strategy, but the phone...

Often, they are actually calling to see what they can expect from you when it comes to customer service. The phone call could be...

Ultimately, providing a better phone experience begins with your technology and your people. Before you can even think about...

The average dealership receives approximately 10 hours of phone calls every single day. The sheer volume makes it easy to miss a...

Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought to...

Excellent customer service is a primary indicator of returning customers. In fact, Salesforce reports that “47% of customers say...

Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really begin...

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference maker...

By now, I am sure you agree call monitoring (we will define this as human summarization of specific calls to your business) is of...