In the automotive industry, customer service is king. If a customer has a poor experience, they simply move on to the next...

For many of us, 2022 represents a new year—new opportunities, new goals, and new chances for excellence. For dealers, this...

The past year has been a bit of a bumpy road for all of us. With new variants of the COIVD virus introduced and continuing to...

In actuality, AI and machine learning use algorithms to identify patterns from complex data sets to help enhance the customer...

Often, they are actually calling to see what they can expect from you when it comes to customer service. The phone call could be...

Difficult customers are a part of doing business. Being prepared in advance can go a long way toward a positive resolution and...

Just because you don’t have the new inventory doesn’t mean you have nothing to offer. Great salespeople are prepared to pivot to...

Buyers may take several months to actually decide on a purchase and Black Friday could be just the opportunity you need to push...

Ultimately, providing a better phone experience begins with your technology and your people. Before you can even think about...

Customers love a good customer experience. In fact, 86% of buyers will pay more for a good one. The auto industry tends to be...

“CallRevu will be releasing a whole new Call Analytics Engine that will be embedded into CDKs telephony platform. CDK will now be...

Approximately 76% of used car shoppers will purchase a different vehicle than the one they initially came prepared to buy. To...

Connecting Motility’s Dealer Management System (DMS) with CallRevu’s Conversation Intelligence Platform to improve the customer...

Since its creation, the AWAs have become a benchmark in the automotive industry for recognizing innovative products in digital...

CallRevu has created a world-class product to solve for the #1 profit leak in a dealership today – the phones! Once I discovered...

According to Deloitte, 85% of sales leaders believe integrating their phone systems with their existing productivity tools is...

Great customer service is the cornerstone of customer engagement and loyalty and there are many simple steps you can take to...

Are you ready to talk training, training and more training? If you’ve ever engaged in a successful training program, you know...

Want to talk training? Not many people do. Want to talk about how you can improve your bottom line and make your business a...

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

CallRevu gives dealers the chance to improve their numbers by offering a better customer experience and identifying missed...

This year looks different than usual, but CallRevu wants to continue offering resources to make it easier for you.

Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...

I often meet with auto dealers of all sizes across the U.S., and what I’ve seen is that very few realize how many opportunities...