To train or not to train?  That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we...

One of the most obvious observations is that while we saw total national call volume tank in April, we’re seeing a steep increase...

There is also huge value in connecting each leg of your customers journey. For instance, a customer may begin on your website,...

We should never forget just how important it is to our customers. It is, after all, a value add that cannot only cause a customer...

So in that thought, let’s talk about the impact of being friendly to everyone we interact with. Let’s aim for something even more...

By the time the weekend hit, sales call volume dropped by almost 20%. That said, based on a diverse 50-dealer sampling,...

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants, and...

As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to make...

In business and our personal lives, data collection and analysis are becoming more and more a part of how we make decisions and...

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really begin...

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or just...

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

To have a fighting chance of setting appointments and closing new customers, you have to start every sales call armed with a plan...

Don't make the mistake of overlooking your MVP.  Training, tools, and incentives will help your receptionist succeed, so your...

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes! Make...

Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen...

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...