Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought to...

After many conversations with friends and advisors, and after an average of 14 hours online doing product and price...

Think for a painful moment if you will, of your most recent customer satisfaction issue that grew to social media or impacted...

By now, I am sure you agree call monitoring (we will define this as human summarization of specific calls to your business) is of...