Excellent customer service is a primary indicator of returning customers. In fact, Salesforce reports that “47% of customers say...

CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce new...

CallRevu Chief Executive Officer, Anthony Giagnacovo, said, “We are always looking for ways to bring our customers more value and...

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their customers...

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

With Black Friday rapidly approaching, we want to make sure dealers are prepared. By now, we know you are focused on beating last...

An equally crucial concern for dealerships is hackers who break in to steal sensitive customer information. This includes social...

It’s crucial to fix your phone system as soon as possible to connect with 100% of these high quality, low-funnel shoppers. The...

“We are thrilled to announce this new partnership with VinSolutions that will drastically increase functionality between the two...

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference maker...

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider. However,...

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer elsewhere...

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

“Dealers need detailed digital reporting and conversion analytics in 2019 to remain competitive and appropriately allocate...

We believe this new site will allow all visitors to easily find the information they need and highlight new products and features...

Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate into...

“We are excited to add the Phone Health system to our growing suite of automotive-focused products. These alerts are the first of...

 "As we passed 20 million calls per year, and partnered with Serent Capital, it became clear that CallRevu was ready to...

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

It was after several weeks of development that we arrived at our final design! We feel the logo stays true to our roots while...

Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...

As you get ready to head out to San Francisco for the NADA 2019 next month, here are a few of our pointers to help you navigate...

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling were...

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s experience...

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence or...

If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask how...

You barely have the chance to introduce yourself, so how important can it be? While the first 10 seconds of a call may not seem...

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and creating...

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call to...

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve done...

We hear customers calling about buying a car and sure enough, they then go to the dealership and buy a car. CallRevu call...

For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to their...

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data...