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CallRevu Receives Rising Star Recognition by AWA Awards 2023

"On average, service departments have the highest inbound and outbound calls in the dealership. Giving them the tools they need...

by Anthony Giagnacovo

CallRevu Selected for Second Year to General Motors Dealer Digital Solutions in-Market Retail Plus-Up Partner Program

"Providing advanced call monitoring, fixed operations, and virtual BDC solutions backed by artificial intelligence and machine...

by Anthony Giagnacovo

A Tool to Measure Your Auto Dealership's Marketing Spend

According to CallRevu, 42 percent of inbound service calls are never answered. How many of these missed calls are revenue...

by Anthony Giagnacovo

CallRevu and Dealer Identity forge Strategic Partnership

"Combining the Dealer Identity platform with CallRevu, dealerships now have best-in-class telephony protection against spam...

by Anthony Giagnacovo

How Conversation Intelligence Increases Service Department Revenue

According to CallRevu, 42 percent of inbound service calls are never answered. How many of these missed calls are revenue...

by Anthony Giagnacovo

Why Paid Time off Is Important

According to recent data, those employees who worked 55 hours a week were at a 13% greater risk of experiencing a heart attack or...

by Anthony Giagnacovo

Understanding Inbound Call Data and How Service Can Capitalize on Missed Opportunities

Opportunities to take care of customers when they have a concern instead of letting that concern simmer and turn into anger. When...

by Anthony Giagnacovo

The Importance of Information Technology for a Company’s Growth

Many CEOs understand the role of technology and how it is critical for driving revenue growth, customer engagement and retention...

by Anthony Giagnacovo

in Thought Leadership

CallRevu Launches ServiceVision to Maximize Customer Retention in Fixed-Operations

"With the ongoing inventory challenges and atypical vehicle pricing, service appointments are rising, causing a strain due to...

by Anthony Giagnacovo

Create a Silo Free Remote Workplace

Silos impact how your employees perceive the business, management and will impact the need to scale. When you have the...

by Anthony Giagnacovo

WeGotYourCalls and CallRevu Announce Partnership,Empowering Dealers to Drive Service Retention and Increase Profitability

Teaming up with CallRevu on our call center puts both companies in a strong position to help dealers drive service retention,...

by Anthony Giagnacovo

Preventing Spam

Only 25% of people will even answer a number they don’t recognize and that doesn’t even count the calls that scream their...

by Anthony Giagnacovo

Leveraging AI Technology to Humanize the Customer Experience

When you communicate well (and nurture) your customers in sales and service through ownership, it’s easier to re-engage them to...

by Anthony Giagnacovo

New Feature Announcement

At CallRevu, we’re all about making it easier to manage the phones. Now you have even more tools at your fingertips! We’ve...

by Anthony Giagnacovo

Convert your Calls to Proper MQLs for Marketing ROI Measurement

Understanding your lead attribution and determining which campaigns initiated the phone call to schedule a test drive, ask an...

by Anthony Giagnacovo

Beating the Remote Car Buying Craze with a Better Phone Experience

Statista reports that online shopping exceeded $4.2 trillion in 2021. Now, consumers are looking to even buy cars remotely...

by Anthony Giagnacovo

Service Is The Heart of Customer Retention

For many customers right now, vehicle service is top of mind. As reported by Cox Automotive, June vehicle sales are down 7.75%...

by Anthony Giagnacovo

Car Buying Habits Are Changing, But Phones Are Still Relevant

In the 2022 Global Automotive Consumer Study, Deloitte reports 75% of U.S. consumers prefer an in-person purchasing experience...

by Anthony Giagnacovo

Growing Your Service Department, One Call At A Time

CallRevu recognizes that the average dealership monitors over 500 monthly calls going to Service alone. Being able to track and...

by Anthony Giagnacovo

6 Tips for Recruiting Better Phone Talent in the Labor Shortage

When you consider that hiring for numbers versus hiring for talent equates to lost revenue, it becomes obvious that you need to...

by Anthony Giagnacovo

How is the Ukraine Conflict Affecting the Automotive Industry?

Ukraine has a robust presence in the automotive supply industry. Recent projections from Bloomberg show that the crisis in...

by Anthony Giagnacovo

CallRevu Monetizes Digital Marketing with AI Technology

CallVision DNI enables Dealers to take the wheel of their digital commerce future.

by Anthony Giagnacovo

CallRevu and DealerSocket CRM forge Strategic Partnership

Click2Call feature now integrates with DealerSocket CRM

by Anthony Giagnacovo

CallRevu’s Trusted Dealer Caller Solution Ensures Customers Pick Up

Technology Verifies that Calls are NOT Robocallers or Spammers

by Anthony Giagnacovo

CallRevu Makes Call Monitoring Platform Accessible to All

ADA Compliant Tools & Content Supports Inclusivity at Automotive Retailers

by Anthony Giagnacovo

Avoid the Digital Drag: 4 Reasons Your Phone Helps Dodge Digital Fatigue

Digital certainly has its place in the world and it’s a necessary part of your marketing and advertising strategy, but the phone...

by Dave Purgason

Call Monitoring Alerts: A Quick Best Practice List

Alerts are not one size fits all. If you truly want to maximize your phone’s potential, you should have a documented plan for...

by Dave Purgason

CallRevu is selected by Sonic Automotive for Call Monitoring, Analytics and Alerts

Deeper, richer insights with the Automotive Industry leader in Communication Intelligence.

by Anthony Giagnacovo

CallRevu is selected as Call Tracking Plus-Up Partner for GM iMR Program

More choice, more value, more impact

by Anthony Giagnacovo

CallRevu and DriveCentric forge Strategic Partnership

Unity is Power and Together We Deliver More – More Data, More Insights, More Value

by Anthony Giagnacovo

CallRevu Goes Live with Integration for GoTo Connect’s Cloud Phone Service

Deeper, richer insights with a rising player that is 100% VoIP and ROI driven.

by Anthony Giagnacovo

6 Ways to Align Your Automotive BDC With Your Expectations

In the automotive industry, customer service is king. If a customer has a poor experience, they simply move on to the next...

by Tasha Willingham

The Road Ahead: 2022

For many of us, 2022 represents a new year—new opportunities, new goals, and new chances for excellence. For dealers, this...

by Tasha Willingham

Rearview Reflections: 2021

The past year has been a bit of a bumpy road for all of us. With new variants of the COIVD virus introduced and continuing to...

by Tasha Willingham

The Gift that Keeps on Giving: Machine Learning and AI

In actuality, AI and machine learning use algorithms to identify patterns from complex data sets to help enhance the customer...

by Tasha Willingham

in AI

5 Reasons Phones are Essential to Your Customer Journey

Often, they are actually calling to see what they can expect from you when it comes to customer service. The phone call could be...

by Tasha Willingham

7 Things to Remember When Dealing With a Difficult Customer on the Phone

Difficult customers are a part of doing business. Being prepared in advance can go a long way toward a positive resolution and...

by Tasha Willingham

7 Ways to Sell Through the Shortage

Just because you don’t have the new inventory doesn’t mean you have nothing to offer. Great salespeople are prepared to pivot to...

by Tasha Willingham

5 Tips to Capitalize on Black Friday at Your Dealership

Buyers may take several months to actually decide on a purchase and Black Friday could be just the opportunity you need to push...

by Tasha Willingham

Millennials and Your Phones: Turning Voicemail into Car Sales

Ultimately, providing a better phone experience begins with your technology and your people. Before you can even think about...

by Tasha Willingham

Don’t Scare Off Your Customers: What to Do (And Not Do) To Keep Customers Coming Back to Your Dealership

Customers love a good customer experience. In fact, 86% of buyers will pay more for a good one. The auto industry tends to be...

by Tasha Willingham

CallRevu Acquires CallSource’s Automotive Division

As a combined company, we are excited about the innovative and market-leading solutions we are creating together for the...

by Anthony Giagnacovo

Partnership Highlight: Mc Gurren Consulting

McGurren Consulting is a boutique sales process training company that helps companies become more efficient, productive, and...

by Amanda Knowlton

Partnership Highlight: Hi-TechMarketing

Hi-TechMarketing is a worldwide digital consulting company focused on helping businesses increase sales and service profitability...

by Amanda Knowlton

C-Level Focus Feature: Fostering Lifelong Customers

“CallRevu will be releasing a whole new Call Analytics Engine that will be embedded into CDKs telephony platform. CDK will now be...

by Tasha Willingham

Strategies for Your Dealership During the Chip Shortage

Approximately 76% of used car shoppers will purchase a different vehicle than the one they initially came prepared to buy. To...

by Tasha Willingham

in Car Sales

AutoSuccess Feature: If You Would Just Answer Your Phone

The average dealership receives approximately 10 hours of phone calls every single day. The sheer volume makes it easy to miss a...

by Steven Laureys

CallRevu Announces New Partnership with Motility Software Solutions

Connecting Motility’s Dealer Management System (DMS) with CallRevu’s Conversation Intelligence Platform to improve the customer...

by Tasha Willingham

Speed, Transparency, and Control: The Secrets to Enhancing the Customer Journey

Time to Embrace Change Now Stay ahead of those that are slow to shift the culture! “Every time we touch a customer, we ought to...

by Chip King

CallRevu Announced as a Winner of the 2021 AWA Business Intelligence Award

Since its creation, the AWAs have become a benchmark in the automotive industry for recognizing innovative products in digital...

by Tasha Willingham

CallRevu Announces a New Senior Vice President of Sales, Charlie Bass

CallRevu has created a world-class product to solve for the #1 profit leak in a dealership today – the phones! Once I discovered...

by Tasha Willingham

Understanding ROI: Your Outbound Calls

BDC reps, calling Internet leads should be able to connect to leads 60% of the time. This may not occur on the first attempt, but...

by Steven Laureys

Understanding ROI: Your Inbound Calls

The goal for inbound calls is simple: Help your customer find you, get to know you, trust you, and ultimately spend money with...

by Steven Laureys

A Perfect Pair, Integrating CallRevu With Your CRM

According to Deloitte, 85% of sales leaders believe integrating their phone systems with their existing productivity tools is...

by Tasha Willingham

Your Customers Are Not Calling To Purchase A Vehicle Or Set A Service Appointment, They Are Calling To Rule You Out!

After many conversations with friends and advisors, and after an average of 14 hours online doing product and price...

by Chip King

in Call Monitoring

Accelerating Change in the Automotive Industry

Dealers that are actively listening and using innovative communication intelligence technology are hearing that auto buyers don’t...

by Anthony Giagnacovo

CallRevu Innovation - From Humble Beginnings to a Proud Future

CallRevu is proud of its heritage. We continue to focus on helping the automotive industry optimize marketing spend and increase...

by Anthony Giagnacovo

in CSI

Don't Wait for a Crisis to Innovate

Leaders recognize that even with a vaccine on the horizon, we won’t be going back to the way things were before COVID-19, not for...

by Anthony Giagnacovo

in Car Sales

Is Your Dealership Prepared for a COVID Comeback? Get Ready With Our Checklist

Great customer service is the cornerstone of customer engagement and loyalty and there are many simple steps you can take to...

by Tasha Willingham

7 Traits of a Great Phone Training Program

Are you ready to talk training, training and more training? If you’ve ever engaged in a successful training program, you know...

by Tasha Willingham

How Training Benefits Your Employees

Want to talk training? Not many people do. Want to talk about how you can improve your bottom line and make your business a...

by Tasha Willingham

You Need a Training Partner: Better Customer Service Boosts Revenue

On average, a sales rep trained with phone-call specific instruction will increase their appointment set rate by 30%. If that...

by Tasha Willingham

Phone Training at Your Dealership: Monitor. Train. Repeat.

To train or not to train? That is not the question. Especially when it comes to your phone calls. However, at CallRevu, we...

by Cory Wright

in Setting Appointments

Take Control of Your Phones: A Collaborative Approach to Your Dealer Partnerships

CallRevu gives dealers the chance to improve their numbers by offering a better customer experience and identifying missed...

by Tasha Willingham

CallRevu Offers Opportunity to Boost New-Car Sales In A Remote Market

As a dealer, you have an opportunity to take advantage of the expanded interest in the new-car market. But, how can you go beyond...

by Anthony Giagnacovo

in Car Sales

The Truth About Phone Calls: How to Unlock Hidden Growth Potential

Excellent customer service is a primary indicator of returning customers. In fact, Salesforce reports that “47% of customers say...

by Blair King

Does Your Back-to-School Spirit Feel a Bit Strange This Year? Don't Sweat It...

This year looks different than usual, but CallRevu wants to continue offering resources to make it easier for you.

by Tasha Willingham

A Daring Approach to Overhauling Your Customer Experience Starts with The Phone Call

Today, CallRevu continuously innovates to provide dealers with the most state-of-the-art technologies to analyze call data,...

by Tasha Willingham

Going Their Separate Ways: How NOT to Lose Your Dealer Partnerships

A true partner takes an active approach, going not just above and beyond, but deeper as well. Consider these examples as they...

by Robert Stillman

Analyzing the Highs and Lows of Call Data During COVID-19

One of the most obvious observations is that while we saw total national call volume tank in April, we’re seeing a steep increase...

by Cory Wright

in Call Data

Focus is the Way Forward

With this in mind, CallRevu has embraced a simple approach - FOCUS, on the automotive industry to move us forward. We invite you...

by Anthony Giagnacovo

Listen, Learn, Lead

We constantly listen with our advanced technology to customer interactions so we can learn what the key predictors are of...

by Anthony Giagnacovo

5 Must-Haves for Selling Cars in a Pandemic

The savviest dealers in our customer base saw consistent costs-per-conversion rates at or below the $30 level per conversion...

by Robert Stillman

in Call Monitoring

Better Communications = Better Commerce

Unifying your communications is the key to unlocking powerful conversation analytics. Dealers who combine intelligent contact...

by Anthony Giagnacovo

in remote selling

Delivering More Value to Drive More Sales

Our rich heritage of automotive experts and our sole focus on the automotive industry enables us to achieve unparalleled accuracy...

by Anthony Giagnacovo

Remote Sales: 3 Areas of Focus in Future-Proofing the Phone Experience

There is also huge value in connecting each leg of your customers journey. For instance, a customer may begin on your website,...

by Cory Wright

Speed Matters: Digital Marketing Tips for Site Speed

Some customers will ride it out for minutes, but most only a few seconds. That is why there is such a high correlation of site...

by Steven Laureys

in Digital Ad Spend

Tips on Keeping Cars Clean During COVID-19

We should never forget just how important it is to our customers. It is, after all, a value add that cannot only cause a customer...

by Cory Wright

8 Ways to Infect Customers with a Smile

So in that thought, let’s talk about the impact of being friendly to everyone we interact with. Let’s aim for something even more...

by Cory Wright

5 Ways for Dealers to Plan Their Digital Marketing Strategy

Every marketing dollar affects your bottom line, if spent wisely it increases it, if not it simply decreases it. Whether you are...

by Steven Laureys

in Digital Ad Spend

Epicenter New York: Using Phone Data to Fight Back Against COVID-19

By the time the weekend hit, sales call volume dropped by almost 20%. That said, based on a diverse 50-dealer sampling,...

by Cory Wright

in Call Data

3 Ways to Improve Caller's Experience During COVID-19

The spread of COVID-19 (Coronavirus) is resulting in restrictions that have shut down crowded places like bars, restaurants, and...

by Cory Wright

Making the Most of Every Opportunity

As dealers are buckling down and foot traffic is impacted by COVID-19 (Coronavirus), we are finding many who are looking to make...

by Cory Wright

A Message from Our CEO | COVID-19

This means CallRevu has gone virtual, embracing social distancing and working remotely, while making it seamless for all...

by Anthony Giagnacovo

CallRevu and Marcom Announce Partnership for Automotive Dealers

CallRevu, leader in automotive conversation intelligence and Marcom, leader in phone performance and accountability, announce new...

by Blair King

CallRevu and Phone Ninjas Announce Partnership

CallRevu Chief Executive Officer, Anthony Giagnacovo, said, “We are always looking for ways to bring our customers more value and...

by Blair King

CallRevu and DriveCentric CRM Announce Seamless Integration

CallRevu and DriveCentric CRM Platform announce seamless integration to help dealerships gain more insight into their customers...

by Blair King

How CallRevu Pairs AI with Human Agents to Help you Sell More Cars

Artificial Intelligence (AI) has earned a place in every industry. The most well-known is the technology industry where companies...

by Anthony Giagnacovo

in Call Monitoring

5 Ways to Leverage Tech to Improve Customers' Phone Experience in 2020

In business and our personal lives, data collection and analysis are becoming more and more a part of how we make decisions and...

by Cory Wright

in CRM

CallRevu Research Shows Customers Find Value in Products and Support

CallRevu thrives on feedback and what better way to learn than to go straight to the source. Over the past year, CallRevu has...

by Blair King

4 Ways to Humanize the Customer Experience on the Phones

The rigid dichotomy that once separated humans and machines is beginning to vanish before our very eyes. The lines really begin...

by Cory Wright

3 Tips to Boost Your Black Friday Sales

With Black Friday rapidly approaching, we want to make sure dealers are prepared. By now, we know you are focused on beating last...

by Blair King

in Car Sales

7 Tips to Turn Sales Appointments into Closed Deals

The experience customers have during their appointment can be the difference between leaving your lot in a new vehicle, or just...

by Cory Wright

7 Tips to Turn Sales Calls into Customer Appointments

The experience customers have on the call itself can be the deciding factor between visiting your dealership or hanging up and...

by Cory Wright

The Power of Artificial Intelligence is About Augmenting NOT Replacing

AI’s strength is finding patterns in what and how staff talks to customers then harnessing what works so insights can be...

by Anthony Giagnacovo

in Call Data

7 Steps to Take Before Every Sales Call

To have a fighting chance of setting appointments and closing new customers, you have to start every sales call armed with a plan...

by Cory Wright

in Setting Appointments

3 Ways to Train Your Dealership MVPs on the Phones

Don't make the mistake of overlooking your MVP. Training, tools, and incentives will help your receptionist succeed, so your...

by Cory Wright

Why Click-to-Call is a Flawed Metric

DNI reports actual phone calls and where they originated so you know which campaigns are delivering real phone-calls, not just...

by Steven Laureys

in DNI

3 Tips to Increase Organic Website Traffic

Organic SEO is the clear champion of website traffic because visitors are deliberately looking for your dealership. Don’t make...

by Steven Laureys

Are Your Phone Lines Hacker-Proof?

An equally crucial concern for dealerships is hackers who break in to steal sensitive customer information. This includes social...

by Blair King

3 Danger Signs Your Phones are Letting you Down

I often meet with auto dealers of all sizes across the U.S., and what I’ve seen is that very few realize how many opportunities...

by Tasha Willingham

2 Strategies to Bump Up Service Business

Parts and service is your bread and butter to pull you through slow times. But how do you get more people into your shop, so your...

by Steven Laureys

7 KPIs to Connect with Every Caller

It’s crucial to fix your phone system as soon as possible to connect with 100% of these high quality, low-funnel shoppers. The...

by Blair King

How to Maximize Your Digital Ad Spend

A deeper analysis using DNI unveiled the metrics that really matter. It turned out that over 86 percent of all conversions...

by Steven Laureys

in DNI

CallRevu and VinSolutions Integration

“We are thrilled to announce this new partnership with VinSolutions that will drastically increase functionality between the two...

by Blair King

How Call Tracking Could Save Your Dealership in Economic Downturn

In the hyper-competitive world of selling cars, utilizing every tool and technology at your disposal can be the difference maker...

by Blair King

3 Things Customers Want From a Car Dealership and 3 They Don't

For those potential customers seeking to find a car dealership to do business with, there are many factors to consider. However,...

by Blair King

5 Phone Sales Tips your Team Needs Now

While the internet, mobile browsing, and social media have undoubtedly transformed the car sales scene, this doesn't mean that...

by Blair King

How to Sell Over the Phone without Sounding Sales-y

Most consumers seek the path of least resistance. This means those who call you have likely already sought their answer elsewhere...

by Blair King

How to Sell More Cars with Better Customer Service Phone Skills

Call-handlers provide auto dealerships with multiple benefits. They increase car sales, resolve complaints, and move customers...

by Blair King

CallRevu Announces the Addition of DNI Technology to the Product Suite

“Dealers need detailed digital reporting and conversion analytics in 2019 to remain competitive and appropriately allocate...

by Blair King

Automotive Software Company Launches New Customer-Focused Website

We believe this new site will allow all visitors to easily find the information they need and highlight new products and features...

by Blair King

What Call Data Can Show You About Your Sales Team's Phone Skills

Even experienced salespeople may not have the best phone skills. The magic they perform in person may not directly translate into...

by Blair King

CallRevu Releases Industry-First Phone Health System with Alerts

“We are excited to add the Phone Health system to our growing suite of automotive-focused products. These alerts are the first of...

by Blair King

Tenured CEO Joins CallRevu

"As we passed 20 million calls per year, and partnered with Serent Capital, it became clear that CallRevu was ready to...

by Blair King

5 Things that Lead to More Car Sales and a Better Customer Experience

You can't have a great customer experience without the person on the other end of the phone delivering it to you. Here are the...

by Blair King

Introducing CallRevu's New Logo

It was after several weeks of development that we arrived at our final design! We feel the logo stays true to our roots while...

by Blair King

What Call Data Tells us About Best Practices in Automotive Dealerships

Reviewing calls is less about volume and more about filtering and focusing on the calls that are most important. That’s what...

by Blair King

CallRevu's Ultimate Hero Guide for NADA 10

As you get ready to head out to San Francisco for the NADA 2019 next month, here are a few of our pointers to help you navigate...

by Blair King

in NADA

C$I : Every Story Starts With a Phone Call

Think for a painful moment if you will, of your most recent customer satisfaction issue that grew to social media or impacted...

by Chip King

in CSI

The Difference Between Call Monitoring and Caller's Journey

By now, I am sure you agree call monitoring (we will define this as human summarization of specific calls to your business) is of...

by Chip King

3 Ways to Improve Customer Experience By Giving What They Want

Phone performance and customer satisfaction improves when dealers are supporting their people and improving their processes! Make...

by Cory Wright

CX Candy Land: Happy Halloween!

Tonight, you'll inevitably be asked the quintessential Halloween question: “trick or treat?” You’ll likely cross paths with...

by Blair King

Customer Experience: 80s Throw Back...Today’s Comeback

The concept of customer experience began to advance in the mid-80s as interest in consumer protection and complaint handling were...

by Blair King

Celebrate Customer Experience Day 2018!

Great customer experience extends far beyond one day, it’s a marathon, not a sprint and CallRevu is committed to our customers...

by Blair King

Infographic: 10 Ways to Run a Successful BDC

Customers are sophisticated, technologically armed, low on patience, and a click away from gone. Here’s what the 5th-gen...

by Cory Wright

5 Steps to Creating a VIP Customer Experience at Your Dealership

One of the most profitable sales agent in the automotive industry is so successful because she makes each customer’s experience...

by Blair King

3 Tips to Improve the Female Car Buyers' Customer Experience

Did you know that 85% of women would rather have a root canal than buy a car? Seems odd when you consider that women influence or...

by Blair King

5 Ways to Empower the Receptionist to Improve Employee Engagement

If you are a salesperson or manager at an automotive dealership, do yourself a favor. Walk over to your receptionist and ask how...

by Blair King

10 Best Practices to Nail the First 10 Seconds of Every Call

You barely have the chance to introduce yourself, so how important can it be? While the first 10 seconds of a call may not seem...

by Blair King

3 Ways to Improve Customer Experience in Your Dealership

The ability to create value for customers will differentiate you in a crowded and competitive automotive marketplace…and creating...

by Blair King

10 Best Practices to Nail the First 10 Seconds of Every Call!

By employing a few simple—but data-driven—best practices, the first 10 seconds can be the solid foundation to make every call to...

by Blair King

How Auto Dealers Can Increase Customer Engagement in 5 Minutes

If a customer is interested in purchasing a new or used car, chances are the first place they check is Google. Once they’ve done...

by Blair King

Call Analytics Support 2018 Edmunds Loyalty Report

We hear customers calling about buying a car and sure enough, they then go to the dealership and buy a car. CallRevu call...

by Blair King

Appreciate Your Employees on Employee Appreciation Day

For more than two decades, companies have embraced the unofficial holiday of "Employee Appreciation Day", paying tribute to their...

by Blair King

in Employee Performance

The Super Bowl of Phone Best Practices

While you were enjoying beer and wings watching the Eagles dethrone Tom Brady last night, CallRevu was busy analyzing call data...

by Blair King

How to ‘Rev’ Up Your Customer Experience

All companies, regardless of industry, strive to provide great customer service. But in the automotive industry, where car...

by Cory Wright

Why the Customer Experience Matters in Your Dealership

Almost everyone nowadays has a car. In fact, many people are surrounded by several different car dealerships all promoting the...

by Cory Wright